When new tickets are assigned, it is important to show your agents the past support tickets of the customer so that your agents can have more direct, effective, and meaningful conversations. The Customer Ticket History extension for Zoho Desk displays a contact's recent tickets along with information such as status, creation date, and currently assigned agent. Clicking on a ticket within the extension will open it on a separate tab on your browser. Agents can also quickly filter tickets on the extension by their department and status. All this information will help your agents better understand what the customer needed help with recently.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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I would recommend you to try Customer Ticket History For Zoho Desk. It would add a lot more value to your Desk account.
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