App Spotlight: WhatsApp Web for Zoho CRM
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WhatsApp Web for Zoho CRM
The extension integrates WhatsApp with Zoho CRM to allow you to send and receive WhatsApp messages right from Zoho CRM.
Business needs
WhatsApp is the most popular messaging app globally, with 2 billion monthly active users. Being present on a platform where your potential customers are is important to expand your global footprint. The platform allows you to communicate with customers across the world without breaking the bank like conventional SMS.
Solution
WhatsApp Web for Zoho CRM allows you to send and receive WhatsApp messages right from Zoho CRM.
- Simply start a WhatsApp conversation from the Contacts, Leads, Accounts, and Deals modules in Zoho CRM
- Save time using predefined WhatsApp message templates with place-holders that can be modified with details
- Access your WhatsApp chat history right from CRM
- Send bulk WhatsApp messages with attachments of images, videos, or PDFs to the customers you're talking to
- Automate WhatsApp messages with Zoho CRM workflows
Benefits
- With multiple message options to choose from, you can send high-fidelity content, including images, videos, and documents that provide potential customers a better sense of your product or service
- Engage with your customers on a platform they are already on and use often
- Reduce costs without having to pay for each message sent. You can also engage with users across 180+ countries at no additional costs.
- Tap into the potential of a multifaceted ecosystem and integrate it into your marketing, sales, and service strategies to conduct different interactions with your customers
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