Tip of the week 83 - Email types and CTAs that trigger two-way communication

Tip of the week 83 - Email types and CTAs that trigger two-way communication



Most of us are working remotely using a single thread that holds everyone and everything together - Communication.

 

As email marketers, we very well understand that communication is a two-way street, where we don't just talk but also listen to the voice of our subscribers. 

 

Hence, we consistently work on creating engaging and personalized email campaigns such as welcome emails, survey campaigns, feedback campaigns, etc.   

 

And the key to the success of such engaging email campaigns is a carefully crafted call to action ( CTA) button as that is what makes people act upon the email. 


So, here are a few tips to help you design email CTA's that will bring the sender and recipient closer:


1) Welcome Campaign 

 

A welcome email is a platform where we create the first point of contact with our subscribers. Hence, it naturally becomes the first place to gently and firmly plant the seed of two-way communication. 


 

#Tip - An actionable welcome email CTA should have a clear follow-up instruction with a personalized action, that will drive your subscribers to follow up with you further.


Example,







Bonus tip -  Research proves that welcome email has the maximum open rates. So, data collected from personalized action in your welcome email can help you create personalized follow-up emails. 



2) Survey Campaign


Business runs in a dynamic environment where the trends, tastes, and preferences keep changingSo, it becomes essential to talk and listen to your subscribers and understand their preferences better. This could be made possible by sending out survey campaigns on a regular basis


 

# Tip - Be clear and avoid wordiness while designing a CTA for your survey campaign. Use simple terms, to improve comprehension and save time of your recipients. By doing this, you're encourage them to attend the survey and share their opinion, taste, and preferences.



Example, 





Bonus tip - Using the data collected from the survey campaign, you can sort and segment your subscribers based on their preferences. This will further help you personalize your future email campaigns and effectively target your subscribers.



 

3) Feedback Campaign

 

Post-purchase or post-service communication is a vital part of the brand-building process. It displays your genuine interest in listening to the voice of your subscribers, which in turn builds customers' trust over your business. 


 

# Tip - During a conversation, we all love it when someone personally and genuinely asks about our day, right? So, bring the same personalized, conversational tone into your feedback CTA to make a memorable feedback process for your subscribers.





Bonus Tip - The collected feedback from your subscribers can be further used on the testimonial page or it can be converted to an informative blog. This will build the trust of your prospective customers and create a  close-knit trusted community where customers can learn from each other's experiences. 



 

 

 

 

We hope that you found this tip informative. Do try it out and share your experience with us!

Stay safe and take care!

Regards,

Vinaya.M

 






                            Zoho Desk Resources

                            • Desk Community Learning Series


                            • Digest


                            • Functions


                            • Meetups


                            • Kbase


                            • Resources


                            • Glossary


                            • Desk Marketplace


                            • MVP Corner


                            • Word of the Day



                                Zoho Marketing Automation
                                        • Sticky Posts

                                        • Tip of the week 03 - Sending emails in batches

                                          Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not be
                                        • Zoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube

                                          Hi email champs,  As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability.  Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each other
                                        • Email Deliverability Tip #3: Seal the deal with the preheader

                                          In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. Keep
                                        • Tip of the week 04 - Know about your recipients' 'prime open time.'

                                          In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It's
                                        • Tip of the week 15 - Add subscription-preferences option. Drive more engagement.

                                          If crafting content for emails, getting creatives done, and running email campaigns is your love, then unsubscribes are the heartbreakers.  You can save your emails from being unsubscribed/trashed by adding a proper subscription-preferences option in your emails (works best at the time of signup). Giving subscribers the option to choose what they want to receive from you and decide how often (frequency of the emails) your emails should hit their inboxes will increase the reach of your campaigns manifolds. 


                                        Manage your brands on social media



                                                Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources



                                                    Zoho CRM Plus Resources

                                                      Zoho Books Resources


                                                        Zoho Subscriptions Resources

                                                          Zoho Projects Resources


                                                            Zoho Sprints Resources


                                                              Qntrl Resources


                                                                Zoho Creator Resources


                                                                  Zoho WorkDrive Resources



                                                                    Zoho Campaigns Resources

                                                                      Zoho CRM Resources

                                                                      • CRM Community Learning Series

                                                                        CRM Community Learning Series


                                                                      • Tips

                                                                        Tips

                                                                      • Functions

                                                                        Functions

                                                                      • Meetups

                                                                        Meetups

                                                                      • Kbase

                                                                        Kbase

                                                                      • Resources

                                                                        Resources

                                                                      • Digest

                                                                        Digest

                                                                      • CRM Marketplace

                                                                        CRM Marketplace

                                                                      • MVP Corner

                                                                        MVP Corner

                                                                      





                                                                      




                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now