App Spotlight: Zuper for Zoho CRM

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Zuper for Zoho CRM

Zuper is an intelligent field service and customer engagement platform built for use with Zoho CRM. It enables organizations to offer on-demand and connected customer service experiences while best utilizing their field workforce.

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Business needs

Modern customers demand personalized and connected service experiences. A CSG International report says 89% of customers expect an “Uber-Like” experience in field services.
Customer experience has overtaken price and product as the key brand differentiator. In fact, the future of business success relies on providing superior customer service.
Organizations that have traditionally adopted CRM and ERP systems are not equipped to meet customer expectations, particularly when it comes to onsite or field service management.
As technology transforms how companies interact with their customers, field service faces exclusive challenges in evolving its model to keep up with the expectations of modern customers.
Service organizations need to bridge the gap and consider field service management as a core capability integrated with CRM and ERP to deliver personalized service to their customers.
Businesses need a single pane view of operations and reporting capabilities.

Solution

Zuper offers an industry-leading field service management solution for Zoho CRM.
Sales and service teams can now collaborate seamlessly to offer the best experience to modern customers.
Enjoy a smart scheduling experience with integrated work order management, intelligent dispatching, and rich location services.
Speed up the field service operation with a transparent process, rule-based workflows, timely notifications, and in-app chat threads.
Empower field service agents with route optimization and assisted dispatching based on location and capacity.
Prevent policy bypassing and ensure data confidentiality with audit trails and automated policy enforcement.
Quickly and easily digest data, harvest valuable insights, and use those insights to make important strategic or tactical decisions about customers, employees, or the business.

Benefits

Organizations that use Zuper Field Service Management integrated with Zoho CRM save up to 20 hours/week/user.
Reduce manual efforts, improve operational efficiency, and increase employee productivity from day one.
Improve scheduling and dispatching efficiency.
Improve customer satisfaction of your service (5-star rating).
Improve customer loyalty and increase return customers.
Keep up with regulatory or policy changes while ensuring data confidentiality and secure service delivery.
Witness an average increase in revenue of 30%.

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